Refund policy

When a refund is yours by right, how to request it, how long it takes and what happens to your access.

Principle

You have 14 days from payment to request a full refund of a one-off purchase, with no condition and no reason required, even if you have already opened and read the content.

We chose not to ask you to waive that right in exchange for immediate access: you get both.

DÉCRYPTE Decision System

One-off purchase of €1,000. Full refund on request within 14 days of payment. You request it from your client area: the refund is triggered automatically, with no prior exchange.

First Purchase

One-off purchase of €49. Same rule: 14 days, full refund.

Investor PRO

Monthly subscription. You may cancel at any time from your client area. Cancellation takes effect at the end of the period already paid: access stays open until then, and the started month is not refunded pro rata.

The first month of a subscription is still covered by the 14-day window described above.

How to request

Sign in, open your purchase page and use the refund function. If it does not appear, write to info@dubaidecrypte.com from the account address, stating the product and the purchase date.

Timing and method

The refund is issued to the payment method used for the purchase, for the full amount paid, with no fee. Once issued, how quickly it appears on your statement depends on your bank, usually five to ten working days.

After the window

Beyond 14 days the refund is no longer automatic. Write to us explaining your situation: we review each request individually, in particular where a technical fault prevents us from providing the access purchased.

Effect on your access

A refund ends access to the product concerned immediately. Files you exported before the refund remain yours; you are not required to destroy them.

Payment disputes

If a charge looks wrong, write to us before opening a dispute with your bank: a direct claim is almost always resolved faster.

Last updated: 2026-09-20.